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Lin and Greg were great. They replaced my faucet in less than 20 min. But the cost was way too high. $325 and I supplied the parts myself Definitely won’t hire them again
Response from John the Plumber:
Hello, Thank you for your feedback and for recognizing Lin and Greg’s efficiency and professionalism—we’re glad to hear they took care of the work quickly and to your satisfaction. We’re sorry to hear you felt the price was too high. Our flat-rate pricing includes more than just labor—it also covers travel, insurance, licensing, warranty on workmanship, and the peace of mind that comes with having experienced, background-checked professionals in your home. We understand pricing can sometimes be a surprise, especially when you supply the parts yourself, and we always strive to be upfront and transparent about costs before any work begins. We truly appreciate you giving us the opportunity to serve you, and we hope you'll consider us again in the future. – The John the Plumber Team
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Shane was amazing and thorough with the job. Very professional and courteous. Highly recommend!!
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Josh was fantastic! The friendliest guy, the hardest worker, the most concerned about customer satisfaction, and the most thorough in his work.
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James our service plumber and Richard were both excellent representatives for John the Plumber Company.
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Professional, thorough, friendly, and informed, what more could I ask? I will request Shane for my next plumbing job.
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Kim did amazing job fast and courteous! Fixed clog that another plumber could not ! Cleaned up after himself. Will use again !
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Pablo did great job! Excellent communication! All job done all works perfectly!
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Explained procedures he was going to perform and offered helpful advice. He cleaned his work site to perfection, and very personable
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Had to use a third party for billing and customer declined service. Toilet was constantly flowing due to needing a minor rebuild. Thank you for calling John The Plumber -Shane
Hall bath bath toilet running. Powder bath toilet making noise and stop not working correctly and moen tub and shower leaking from spout. Performed minor tank rebuilds on both toilets. Replacing powder bath stop with 1/4 turn stop. Replaced cartridge on hall bath moen posi temp tub and shower valve. Tested my work performed good.gave estimate on master bath tub to shower and hall bath tub to shower. Gave estimate on replacing 3500w element 30gal low rheem water heater
Job Summary Report Client Concern: Upon arrival, the homeowner reported an ongoing issue involving the kitchen sink backing up whenever the washing machine is in use. The kitchen and laundry room are located back-to-back, indicating a shared drain line. Inspection Procedure: To diagnose the issue, I accessed the roof and ran approximately 60 feet of cable through the vent stack, passing the clean-out to clear any immediate obstructions. Following the cabling, I conducted a comprehensive video inspection (camera scoping) of the drain line from both the roof vent and the exterior clean-out. Findings: The camera inspection revealed several critical issues: Severe Deterioration of Cast Iron Piping: The existing cast iron drain lines are in poor structural condition, showing significant internal scaling, corrosion, and evidence of degradation that compromises flow. Multiple Bellies: Several low points (bellies) were observed in the line, where standing water collects. These bellies sig
1. 2” Reduced Pressure Zone (RPZ) Backflow Preventer: Issue: Existing 2” RPZ backflow preventer located in the top-floor mechanical room failed its annual recertification, as required by plumbing code (referencing local authority having jurisdiction—AHJ—standards and applicable ASSE 1013 requirements). Action Taken: Provided a detailed estimate for replacement of the 2” RPZ assembly. Documentation: Photos and specifications of the failed unit were sent to the Service Manager for review and recordkeeping. 2. 2” Armstrong Recirculation Pump: Issue: 2” Armstrong recirculation pump located in the same mechanical room is actively leaking from the pump casing, indicating possible seal or housing failure. Action Taken: Quoted full replacement of the pump unit. Photos and technical details of the existing equipment were forwarded to the Service Manager for evaluation and next steps.
Upon arrival the homeowner showed me the master bathroom that had a dual vanity that was backed up on both sides. At that time I let the homeowner know that I would have to cut out the old metal p-traps in order to clear the stoppage. I ran approximately 22 feet of cable with the sewer machine to clear the stoppage. I also replaced both vessel pop-up drains along with new tubular p-traps. After reconnecting everything I ran the water on both sides of the sinks. Everything is draining good with no leaks.
CCN #3K93-A2NE SERIAL #3939861 DUE IN BSI 08/28 YEARLY
Upon arrival, customer showed me discontinued shower valve that they got aftermarket parts to install. The customer explained to me that the manufacturer stated that they would have to modify parts in order for them to work. I explained to customer that we are not responsible for these parts and there would not be any warranty backing up these aftermarket parts. I explained to customer that the best thing to do would be have the tile removed from the back wall to install a new shower valve. I will be getting estimates written up with management to give best valve possible to install. Customer will call after tile is removed and they will let me know if they want to change all parts out for shower to match trim of new valve or only shower valve. Also, upon inspection of water heater that is brand new, noticed emergency shut off for unit has corrosion due to valve slightly leaking and needs to be replaced before work can be done.
Upon arrival, customer showed the shower valve that constantly drips and shower they would like to convert into a tub . Also main emergency shut off valve that does not work outside. Gave customer option to install new main emergency shut off valve. Customer agreed At this time, everything is installed and working correctly Also gave customer an estimate for shower to tub conversion. Customer will call when ready for shower to Tub conversion
Upon arrival at the property, the property manager greeted me and brought me to the garage, where I was shown a leaking 30-gallon water heater. The unit was visibly corroded at the base and actively leaking water. I confirmed the need for replacement and asked if there were any additional water heaters on the property to inspect. The homeowner informed me there was a second unit located in a storage room on the opposite side of the garage. After locating and inspecting the second water heater, I found that it was an older model dated from 2001. While it was not leaking at the time, its advanced age and visible signs of wear made it a candidate for proactive replacement to prevent future issues. I explained the risks of keeping an aging unit in service and recommended replacing it during the same visit. The homeowner agreed and approved the replacement of both water heaters. I began by draining and removing the original 30-gallon unit from the garage area and replaced it with a new 28
Carl was out march 31 /25 and installed a garbage disposal . Customers p trap off the garage disposal pulled out because it was cut to short . I was able to cut the tailpipe off the strainer and lift up the tubular drain so it would not pull out . Tested sink for leaks and performed drop test with garbage disposal on no leaks working great. No charge warranty work
Upon arrival we coordinated with pest control guys to determiner there was not an open pipe. We ran camera through second story vent to find two screws penetrating the pvc pipe. One had a slight crack. This would be the cause of smoke coming through dead line in attic. As a courtesy we are only charging our diagnostic fee for today’s visit. Thank you for calling John The Plumber -Shane
During my leak detection, I located three separate leaks and flagged them with caution, tape in the irrigation system. Customer stated that he was going to have an irrigation company come fix the leaks. also in the master bathroom toilet is continuously running. Customer stated that he had a handyman change it out and all parts are brand new, but is still consistently running. This estimate is to provide services for a major toilet rebuild with a 3 inch flapper. John the plumber offers a one-year parts and labor, hassle, free warranty on all provided and installed items. Customer would like to set up a time for tomorrow morning office already confirmed to do the major toilet rebuild. Water heater was unavailable at the time At this time, customer wanted me to turn the irrigation system off due to the leaks
Upon arrival I was shown to an old gate valve on the irrigation system that wasn’t working. An estimate has been provided to replace the valve and reconnect the irrigation system. The customer is ok with the price but we are doing a big job for them at the end of the month they thought it’d be best to do it all at once
Upon today’s visit we updated kitchen sink by installing a new faucet, emergency stops, tubular drainage and garbage disposal. We then installed a customer supplied dish washer as well as a refrigerator. In order to install refrigerator we had to update ice maker supply line. After everything was installed we tested everything for proper functionality. Water heater is from 2009 and will need to be update in the near future. Estimate provided for new water heater Thank you for calling JohnThe Plumber -Shane
Customer called regarding a toilet that was backing up. Upon arrival, we assessed the issue and found that the wax ring seal had failed, resulting in water leaking at the base of the toilet during flushing. We provided an estimate to pull and reset the toilet with a new wax ring, which was approved. The toilet was carefully removed, the old wax ring replaced, and the fixture was properly reset and secured. Once reinstalled, the toilet was thoroughly tested with multiple flushes to ensure a proper seal and verify that no leaks were present. Work was completed successfully and the toilet is now functioning as intended.